Cheerios

We have a theory at work about cell phones and the brains one needs to have to operate one. We decided every customer should have to take an IQ test. After the results have been calculated a sticker shaped like a circle is sized up. This will become their IQ sticker. It would have to be as big as or bigger than the IQ circle located on the box of the phone they would like to have. If their circle is smaller, well they would need to get smarter before they could own the phone.

Here is a story of a women that would benefit from such a program. She called me yesterday complaining her Motorola RAZR was having a memory problem with the text message inbox. She claimed she used to be able to get about 80 messages in there before the phone would say it was full. Then as time went along that number has been getting smaller and smaller. Please remember the Motorola RAZR is about the simplest cell phone one could own. Very minimal menu options and pretty basic technology for a cell phone. Does the basic text and picture messaging and of coarse makes calls. That's it.

I started asking my usual questions, "How many are in the inbox now,how many in the outbox. Do you have lots if ring tones/games that could compromise the memory" ect ect. Well I find out shes been saving all her picture messages in the inbox because she didn't know how to save the attachment. When I explained to her that because she had so many picture messages the memory was compamised, she continued to argue with me about the phone losing memory. She insisted it should store more than 59 messages. I explained that picture messages take up MUCH more space than a regular text and if she kept the messages in the inbox her memory would still deplete even tho she had been deleting text messages. She just couldn't get what I was saying. Thank goodness for my quick thinking and ability to explain things to retarded people.

"Ma'am, lets pretend your inbox is a box of Cheerios."
"ok"
"Ok, One text message is ONE hand full of Cheerios and a picture message is TWO hand fulls of Cheerios."
"Ok, got it"
"Now you just deleted ONE message, that's ONE hand full of Cheerios."
"Uh huh"
"Now receive a picture, that's TWO hand fulls of Cheerios."

This was followed by a moment of silence and then this Ah Ha moment,

"OOOOHHHHHHHHHHHH!!!!!!!!!!!!!! I get it."


I then showed her how to save her photos to a separate folder so her inbox could receive more than 59 messages. This women should just stick to a land line, she would get a circle smaller than any circle on any box.

The OOH bug

OOH. That means Out OF Here and its the code we use at work when there are too many reps for the call volume and we are given the choice to go or stay. Its a very wonderful little option because we can leave and take it unpaid. Sometimes its 15 minutes at the end of our shift, but more recently its been about 2-3 hours of spare time. It rocks. But today was no exception. We were givin the option at 0930!!!! Keep in mind I dont get off until 1530, thats a TON of spare time. I battled with myself to not leave, but I am sooooo addicted to the OOH that I cant say no. I have to stop. I mean its a lot of hours Im not working here!! SO I have offically been given an Anti-OOH buddy to talk me into staying everyday!! LOL. Damn I love my job.

Shift Bid

Well I am happy to say that this time around the really was a Shift bid and not so much a Shit bid. I got what I wanted. Tuesday-Saturday, 7am-330pm. With the management I wanted as well. So I am very happy this time around. I will have a life again.

Some updating

Well I realize that I haven't been a very good blogger as of late. But I have to say not a whole lot is really going on and no news is good news, right?

My job has sucked the social life outta me. I don't know when the last time was I saw a friend. I still get to talk on-line, but thank goodness for Blackberry or I would really be left out in the dark. I suppose I am slowly closing the social gap with people from work, but its not the same as enjoying a movie on the futon with buddies.

I have added a new member to the family, well she really added herself. I had no real say. Mya showed up on my kitchen one nite when I was airing the apartment out after work. Long haired, yellow eyed black cat. Ive decided I just have SUCKER written all over me. I felt bad, fed her once and now shes wearing a collar and has a name. Opps......I'm expecting the possibility of kittens come about January. Shes showing a few signs(eats, eats, eats). Still a little too early to be sure. But I guess I wont be surprised if that happens. So start bidding now for your new companion. (that means you Karen) LOL

I went and got girly today. Had my nails done. They now make colored acrylic. It rocks. No more nail polish. So I am now learning how to type all over again. At least on my phone anyways.

And lastly, its the holidays. I got cheesecakes in the oven tonite. Yay. I don't know when the last time I baked was, I am certainly feeling very excited. Also I am actually going to do some holiday shopping this year, I figured I'm not spending all that money on gas, so I can afford it.

And I lied about the last info being the last of this blog. Skip should be home by January 20th.

she fits right in.LOL

I have no idea what to say or think at this point

Well. My morning has been more than frustrating and I can only wish the mess Im in on my worst enemy. Period. I got off at 130am. The normal. It is now 7am. For the past 6 hours I have been trying to get an update done on my phone and it has failed me. The results, a $400 BlackBerry with no software. Yes, I am without a phone. I have called Tmobile 8 times, once resulting in a phone exchange that I have found out I(hopefully) wont need and finally on this last call I have been assigned a case number and I am currently waiting for a tech care rep from RIM( the company that makes these damn stress devils) to help me get my life back.

I never thought a darn phone could have so many issues. It was supposed to be simple. WEll Im am sure I have gray hair now and I am VERY VERY tired. But I wont be able to sleep until I get my phone fixed. So I will update you when this mess gets figured out!!

No more "and then".....AND THEEENNNNNN.......

Well, I had a call tonite that lasted 55 minutes. I wanted to hang myself. It started out at a MAYBE 7ish minute call. At about midnite I hear, "beeeeeeep, Suncom tech support" that means someone from the Carolina's is calling, they used to be Suncom customers, but we recently took them over. The Carolina's are 2 hours ahead, so this means its about 2am there. Just remember that. We always make fun of the people calling from out there. I mean do these people sleep,or do they have nothing better to do than call us? Well tonite, it truly was outta boredom. Valerie had called because she was getting phone calls in the middle of the nite from some women insisting she had the right number. Well lucky for Valerie she owns a phone that has a block list. This list keeps people from being able to call her. Well she wanted to know how to get this number on this list because this is a new phone. No problem, quick fix. NOT. I got that problem taken care of, here's what I hear next,"oh sweetie AND THEN I have a question about........" So I helped her. "AND THEN......." I helped her....."AND THEN........." I helped her. Every time she said "AND THEN" I pressed the mute key and said," NO MORE AND THEN!!!" But it continued. I went thru every option in her damn phone with her. It was unbelievable. I could not get rid of this women. She had nothing better to do than to talk to me because she got woken up. Nice women don't get me wrong,but holy cow I cant believe how long it took me to close that call, "AND THEN........." sorry if you don't get the whole "and then"thing. Im not gonna explain it. If you understand, you totally laughed. goodnite........no more and then I swear.

Week One

Its the end of week one on my new team and shift at work. It went very well and I love the shift. I was worried about it there for a while, but it's turning out to be OK. I have Aiden so much more and yet I am still maintaining a good amount of time for myself. The callers are different at nite too. I like that.

The other fun thing that happened this week, my purple pseudo chromis committed suicide. She jumped out of the tank and I found here dead on the floor early Friday morning.

Sorry this isn't more exciting, but I'm working up to it. SMILE

Graduation Day

Well I have finished 8 weeks of training. I am still functioning and I cannot believe it has really been 8 weeks. I wish I could sit here and write some kind of inspirational blog, but I guess I am still in shock that its already September and that its actually cold out there tonite. Its kinda weird to me right now.

I feel really proud of myself for making it and not hating it. I was worried that I would. But you guys know I like to talk on the phone. So it is truly a good fit for me. I got a couple awards today. One for perfect attendance and one for the lowest hold time. That was cool.

I guess right now its almost a bittersweet moment.

Technology VS Age

I had a very fun phone call today. I had a man who had called in because he had to exchange his phone earlier this week and when he put his his SIM card in the new phone the pictures on the old phone were not there. Well of course not. He was very panicked because the old phone has some of the first pictures of his first grandson. I could understand his fears of losing these photos and I reassured him that I was going to get those photos to a safe place.

That was the beginning a an hour long phone call in which I had to assist a 70 year old man who had never sent a text message let a alone a send a picture to an email address from a phone. I had to borrow a co-workers phone of the same model to walk him thru each menu step by step to get these photos sent to his email address. I'm surprised he had one and knew what it was. He was happy about the option though.

It took 6 tries on the first picture to get it sent. I had to walk him through changing the text entry so that only one letter at a time would show up and then I had to tell him how many times to press each number to spell out his email. Wow. Like holding a child's hand. Every time he messed up he would cancel the the message and I would have to start all over again until I finally got to understand that he could just delete one letter at a time. I was thankful that after the first one went the email addy saved its self in the phone. That was another mess trying to have him select the addy that was already saved there for him.

I was a half hour past my scheduled lunch break by the time I finally got off the phone with, but he was so happy that I was able to get those pictures saved for him.

I know why Tmobile employees get phones for $10 a month

I love to talk on the phone. I mean I really love talking on the phone. My job is so very perfect for my phone talking habit. I also get to send text messages all day. Its a real good time.

I have been on the phone at work for one week now. As every day passed I found myself wanting less and less to do with my own cell phone. I would guess that eventually I wont even want to answer my phone right after work. So I think Tmobile knows that its employees will talk on the phone less and that's why we get such good deals. darn phones. Someday I might think they are bad for you, but for now I still love them.

Thank-you for calling T-mobile

First day on the phones. It was AWESOME! I really enjoyed myself. I think every call I had I managed to solve the problem. I think the the class as a whole did really well for our first time out there. I like the angry customers. They are the best. I'm really good at handling being abused. Go figure. So tomorrow will be better than today. And by Friday I will be an expert!!! YAY. I only wish I could type at work as well as I do at home. It's like I forget where my fingers are. I can still feel them at least!!

SO woo hoo for me!!

I am #1

That's all I have been able to think about for the last 24 hours. I know I am all full of myself, but when you are told you are #1 in the class, well you feel really good. I am tied for that spot, but Andy and I have both totally busted butt to get that title. And then to top that all off I got a 100% on my last test today. Whew. It's been an uplifting 2 days and the shift bid doesn't even really matter anymore. So yay for me. I am #1!!! LOL

The shift "bid"

I say "bid" because a "bid" is something you do when you have multiple options. We were given the 36 shifts available to us this morning. All 36 shifts were from 1730-130. Wow. I feel like I have so many options. We have been working our asses off to ensure a good schedule because we were told our test scores and attendance would get us first choice. But first choice of what exactly?
Needless to say we are all disappointed and frustrated. The good part of all this is we all sat together and just decided to take it for what it is and we know that in 90 days we will be able to do a new bid that actually will be based on our scores.

It's a bit of a set back for me because I was intending on bringing Aiden home full time and now that's not really an option for a while. It's only a few more months and I have already been doing it part time this long, what's a little longer right? It's doable.

The very lacking social life I already have is going to take a huge blow and I think that's going to be the worst of all this. I don't know when I will have the time to keep up with anyone. Everyone I talk to I do so between the hours I will be working. Yay. That sucks.

So hey, don't forget about me.